Sam Walton on Success - Rule #7 - No Ivory Towers
Wasn't it Walton who ate lunch in the company cafeteria. Great lesson here.
Rule 7: Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines — the ones who actually talk to the customer — are the only ones who really know what's going on out there. You'd better find out what they know. This really is what total quality is all about. To push responsibility down in your organization, and to force good ideas to bubble up within it, you must listen to what your associates are trying to tell you.
My thought - Sam Walton also spent time on the front line. Don't ever stop making calls, taking complaint calls, etc. There are no barriers to talking to me at American Quality Products. 800-245-3737 ext 223.
Rule 7: Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines — the ones who actually talk to the customer — are the only ones who really know what's going on out there. You'd better find out what they know. This really is what total quality is all about. To push responsibility down in your organization, and to force good ideas to bubble up within it, you must listen to what your associates are trying to tell you.
My thought - Sam Walton also spent time on the front line. Don't ever stop making calls, taking complaint calls, etc. There are no barriers to talking to me at American Quality Products. 800-245-3737 ext 223.
posted by Randy W. Kirk at 5:50 PM
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